Frequently Asked Questions
General
How do I place an order for custom-made shoes?
Ordering a pair of custom-made shoes involves three simple steps:
- Design Selection – You may provide your own design or choose from our catalog.
- Material & Heel Selection – Select your preferred material (e.g., leather, satin, velvet, suede) and heel type.
3. Measurements – As each pair is tailored to fit perfectly, we require you to visit our store for precise foot measurements.
What materials do you offer?
We offer a wide range of premium materials, including:
- Leather
- Satin
- Velvet
- Suede
With over 100 options, you can find the perfect fit for your style and comfort
How long does it take to craft a custom pair of shoes?
The production time typically ranges from 2 to 5 weeks, depending on our current workload.
Orders
What form of payment do you take?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
What currency do you charge in?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Do you offer a discount?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Delivery and Shipping
How much is my shipping fee?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
How soon can I expect to receive my package?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Can I self-collect my order?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Can I change my shipping address?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Do you ship internationally?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Return and Refund Policy
Eligibility for Returns & Refunds
We only allow returns and refunds under these conditions:
- Incorrect item received – If you received an item different from what you ordered.
- Significant defect – If the product has a major defect that affects its intended use. (Minor imperfections due to the custom production process are not considered defects.)
How to Request a Return or Refund
If your order meets the above conditions, please follow these steps:
- Contact us within 48 hours of receiving the item.
- Provide your order number and clear photos/videos showing the issue.
- Our team will review your request and respond within 3 business days.
Resolution Options
Once approved, we will offer one of the following solutions:
- Replacement with the correct or defect-free item.
- Refund processed via the original payment method.
Important Notes
- Items must be unused and in their original packaging to qualify for a return.
- We do not accept returns for minor defects, changes of mind, or personal preferences.
- San Lee Shoes reserves the right to decline any return requests that do not meet our policy.